Guest Experience Visit- Drive Thru

Store: *

Name: *

Get it Right

What did you order? *

Was your sandwich neat, served hot and fresh and did it taste good?

Yes

No

Would you order this item again?

Yes

No

Did you receive all the food and drink items ordered, with the correct flavors and condiments? Such as: the required dressing for salad and sauces for mcnuggets?

Yes

No

Did you receive a napkin and straw?

Yes

No

Were the French Fries hot, salted and crisp OR your Hash Browns hot and crisp?

Yes

No

NA

Did you redeem a mobile offer? *

Yes

No

What mobile offer did you redeem? *

Be Fast

How many cars were ahead of you when you got in line? *

What time did you get in line? *

How many cars were ahead of you after you ordered? *

What time did you get your order? *

Be Clean

Was the parking lot clean? *

Yes

No

Were the DT windows clean? *

Yes

No

Be Nice

Were you greeted and thanked at the different service points? (speaker, cash booth, and present booth)

Yes

No

Were all the employees attentive and polite?

Yes

No

Additional comments about the visit *

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